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Privacy Policy

At Toothmine Dental Clinic, we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us through our website (https://toothminedental.com/), WhatsApp, email, or at our physical clinics in Lagos.

  1. Information We Collect

We collect information to provide you with safe, high-quality dental care and a seamless administrative experience.

       A. Information You Provide Directly

    • Identity Data: Full name, date of birth, gender, and nationality.
    • Contact Data: Email address, phone number (including WhatsApp ID), and physical address.
    • Health Data (Sensitive Personal Data): Dental history, medical conditions, medications, X-rays, intraoral scans/photographs, and notes from clinical consultations.
    • Financial Data: Billing information and payment confirmation (though we use secure third-party processors for transactions).
    • Emergency Contact: Names and numbers of family members for safety during procedures.

       B. Information Collected via Digital Channels

  • WhatsApp & Email: We store logs of your chats, inquiries, and booking requests to ensure continuity of care and record-keeping for your treatment plan.
  • Website Usage Data: Technical information such as your IP address, browser type, and pages visited, collected via cookies to improve our website’s functionality.
  1. How We Use Your Information

We process your data based on legal grounds including your consent, the performance of a contract (treatment), and our legitimate clinical interests.

  • Clinical Care: To diagnose dental conditions and provide personalized treatment plans.
  • Appointments: To schedule visits and send reminders via SMS, email, or WhatsApp.
  • Communication: To answer your inquiries about toothaches, braces, implants, or cosmetic procedures.
  • Billing & HMO: To process payments and verify coverages with your Health Insurance Providers.
  • Marketing (With Consent): To send newsletters or details about new services/promotions. You can opt-out at any time.
  • Clinical Records: To maintain historical records as required by Nigerian medical regulations.
  1. Data Sharing and Disclosure

We do not sell your data. We only share it under strict confidentiality with:

  • Our Dental Staff: Dentists and receptionists involved in your care.
  • Third-Party Specialists: Dental laboratories or specialists if your treatment requires referrals.
  • HMO/Insurance Providers: To process claims and verify eligibility.
  • Legal Authorities: When required by Nigerian law or to prevent fraud/safety risks.
  1. Security of Your Data

We implement robust technical and physical measures to protect your information:

  • Encryption: Our website uses SSL (HTTPS) to secure data transmission.
  • Secure Storage: Digital records are password-protected, and physical records are stored in restricted areas.
  • Staff Training: Our team is trained on data confidentiality and NDPA compliance.
  1. Your Data Rights

Under the Nigeria Data Protection Act 2023, you have the right to:

  • Access: Request a copy of the personal and medical data we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete details.
  • Erasure: Request deletion of your data (subject to legal retention requirements for medical records).
  • Withdrawal of Consent: Revoke your consent for marketing or specific data uses.
  • Object: Object to the processing of your data for specific reasons.
  1. Children’s Privacy

Dental care for children is a specialty at Toothmine Dental Clinic. We only collect data about minors (under 18) with the explicit consent and presence of a parent or legal guardian.

  1. Data Retention

We retain medical records for the minimum period required by Nigerian health regulations (usually 10 years after the last visit, or until a child reaches 25). Marketing data is kept until you unsubscribe.

  1. Contact Us

If you have questions about this policy or wish to exercise your data rights, please contact our Data Protection Officer:

Toothmine Dental Clinic